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Shipping, Return, Payment, and Privacy Policies

In a Nutshell: 
Please read the rest of this page, but this is a brief summary.

  • We ship weekly, usually Friday or Monday.
  • Sometimes it takes me longer to respond to email than you would like.
  • Returns must be authorized in advance.
  • We are happy to ship internationally.
  • If you have chosen to pay with a credit card, when you enter that information on our payments page at checkout, you are authorizing us to charge your card for your order.

Privacy Policy:
In plain English: We collect your name and contact information for the purposes of processing your payment and sending your order. We keep your name and contact information in our accounting software for tax and financial purposes and ease of future orders. This information is stored locally and backed up to a cloud-based storage service. We use your email for our marketing purposes only if you check that you'd like to be added to our mailing list when you check out, or if you join our mailing list by clicking the above "email list" link. You may opt to leave the mailing list at any time. We don't sell your information, and we barely use it ourselves. :) If you'd rather we not keep your address after we've shipped your order, please let us know. I do need to keep your name and state/country for accounting and tax purposes. Credit card information is deleted after use. It is not stored anywhere.

Local Customers:
If you would like to pick up your order, please choose "Pick up at seller location" at checkout. I will send you an email when your order is ready. As noted above, I typically do orders on Fridays. If you need your order sooner, please message me or email me and I'll do my best to accommodate. We are located near Roosevelt High School and will send you our complete address when your order's ready.

Returns and Exchanges: 
Instock Items: Wallypop accepts returns and will offer a full refund or exchange (minus shipping costs) on unused, unwashed items. Return requests must be within 15 days of ship date. (International orders or orders that took an exceptionally long time to be delivered have some flexibility here, based on delivery date, if the order was sent with tracking or delivery confirmation.) Please contact us in advance for instructions and a return authorization. Refunds or exchanges will be made only once the items have been returned for inspection. We are only able to refund or credit you for the amount of the items purchased, not for shipping expenses. If you wish to exchange your item, you are responsible for the cost of shipping the new item to you.

Made to Order and custom items. Please see details on the order form.

Items sewn with Customer-Provided Fabric: Exchanges and returns are not available for products sewn with customer-provided fabric, unless there is a sewing defect, as per our guarantee below. 

Fabric and Supplies: Please see DiaperFAB for return and exchange information particular to these items.

Guarantee: 
We guarantee quality and workmanship on our products. This includes defects in sewing, elastic, and snaps. Repelling or leaking cloth diapers are not considered defects (repelling and leaking are most often caused by laundry problems or user error, see Help!). Failing to follow care instructions resulting in damage to the item and normal wear and tear are not considered defects. All returns for defective items must be requested within 3 days of receipt. Please email for authorization in advance of returning your items.

Shipping:
Shipping Cost. This is one of the most common things we get questions about - what are our shipping costs? We charge actual shipping costs plus a small handling fee. You can see exactly what your shipping will be once you start the checkout process.

At the present time, I ship once a week, usually Saturday, Sunday, or Monday. We ship via USPS only. Wallypop is not responsible for packages once they leave our hands.

Items ordered together are shipped together. Generally speaking, items ordered separately are shipped separately.

We are happy to ship internationally. Sometimes the shipping calculations made by our shipping calculator are not correct for international shipments. If adjustments are necessary, we will confirm shipping charges with you before shipping your items. You are responsible for all duties, taxes, fees, customs, and any other charges incurred during the shipping process. We will not falsify customs documents.

Payment:
You must pay in full for items from our instock store before we will mail them to you. You must pay in full for custom items before work will begin.

Payment: Wallypop can accept payment through PayPal or by credit card. Local customers may also pay with cash.