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Shipping, Return, and Payment Policies

In a Nutshell: 
Please read the rest of this page, but this is a brief summary.

  • We ship weekly, usually Friday.
  • Sometimes it takes me longer to respond to email than you would like.
  • Returns must be authorized in advance.
  • We are happy to ship internationally.
  • Please be aware that our youngest son has serious health concerns, and he comes first. Please read this for more information on how this impacts our business.

Local Customers:
If you would like to pick up your order, please choose "Pick up at seller location" at checkout. I will send you an email when your order is ready. As noted above, I typically do orders on Fridays. If you need your order sooner, please message me or email me and I'll do my best to accommodate. We are located near Roosevelt High School and will send you our complete address when your order's ready.

Returns and Exchanges: 
Instock Items: Wallypop accepts returns and will offer a full refund or exchange (minus shipping costs) on unused, unwashed items. Return requests must be within 15 days of ship date. (International orders or orders that took an exceptionally long time to be delivered have some flexibility here, based on delivery date, if the order was sent with tracking or delivery confirmation.) Please contact us in advance for instructions and a return authorization. Refunds or exchanges will be made only once the items have been returned for inspection. We are only able to refund or credit you for the amount of the items purchased, not for shipping expenses. If you wish to exchange your item, you are responsible for the cost of shipping the new item to you.

Made to Order and custom items. Please see details on the order form.

Items sewn with Customer-Provided Fabric: Exchanges and returns are not available for products sewn with customer-provided fabric, unless there is a sewing defect, as per our guarantee below. 

Fabric and Supplies: Please see DiaperFAB for return and exchange information particular to these items.

Special Note:
You hereby agree that should any problems occur with your order, you will notify Wallypop within 3 days of receipt and you will refrain from bashing on social media. If there is a product defect, we will work with you to solve the problem in a mutually agreeable manner. (Note: failing to follow care instructions, normal wear and tear, etc. are not considered defects - see below.) If you file a claim with Paypal before contacting Wallypop, we will work directly with Paypal, rather than with you. It is usually more beneficial to the customer to work with us to solve any problems in advance of filing a claim. Any bashing of Wallypop on social media will result in immediate termination of your relationship with us, without a refund.

Guarantee: 
We guarantee quality and workmanship on our products. This includes defects in sewing, elastic, and snaps. Repelling or leaking are not considered defects (repelling and leaking are most often caused by laundry problems or user error, see Help!). Failing to follow care instructions resulting in damage to the item and normal wear and tear are not considered defects. All returns for defective items must be requested within 3 days of shipment. Please email for authorization in advance of returning your items.

Shipping:
Shipping Cost. This is one of the most common things we get questions about - what are our shipping costs? We charge actual shipping costs plus a small handling fee. You can see exactly what your shipping will be once you start the checkout process.

At the present time, I ship once a week, usually Saturday, Sunday, or Monday. We ship via USPS only. Wallypop is not responsible for packages once they leave our hands.

Items ordered together are shipped together. Generally speaking, items ordered separately are shipped separately.

We do not generally send "your order has shipped" emails. If you pay via PayPal, you'll typically receive a shipping notice through PayPal. I try to remember to have the USPS send you shipment information if you've paid with a credit card, but I don't always remember.

We are happy to ship internationally. Sometimes the shipping calculations made by our shipping calculator are not correct for international shipments. If adjustments are necessary, we will confirm shipping charges with you before shipping your items. You are responsible for all duties, taxes, fees, customs, and any other charges incurred during the shipping process. We will not falsify customs documents.

Payment:
You must pay in full for items from our instock store before we will mail them to you. You must pay in full for custom items before work will begin.

Payment: Wallypop can accept payment through PayPal or by credit card. Local customers may also pay by check.